Refund Policy

1. Services Offered

Mubarokah Digital provides a variety of digital and creative services, including:

• Web Development
• Digital Marketing
• Content Creation
• Mobile App Development
• UI/UX Design
• Graphics Design
• SEO Specialist
• Hosting, Cloud & VPS Server
• WhatsApp Business API

2. Refund Period

Customers can request a refund within 3 days after the service has been provided.

3. Refund Conditions

Refunds will only be granted under the following conditions:

• If Mubarokah Digital is unable to complete the project due to complexity or resource limitations, such as developing a highly complex application that exceeds our human resource capabilities.

4. Refund Request Process

To request a refund, customers must contact us via email at [email protected] and provide the following information:

• Company Name
• Representative’s Name
• Position
• Order/Invoice Number
• Reason for Refund
• Bank Account Number

Note: Refunds will be transferred through Bank Mandiri. If the receiving bank is different, a transfer fee of IDR 7,500 will apply for customers in Indonesia. International transfer fees will vary for customers outside Indonesia.

5. Exceptions

Certain services are non-refundable, including:

• SEO Specialist Services
• Hosting, Cloud & VPS Server
• Content Creation

6. Refund Process

Refunds will be processed through a bank transfer to a Bank Mandiri account. If the receiving bank is different, a transfer fee of IDR 7,500 will apply for customers in Indonesia. International transfer fees will vary for customers outside Indonesia.

The time required to process a refund is:

• 1-7 business days for customers in Indonesia
• 3-14 business days for international customers or depending on the bank involved

7. Refund Fees

A transfer fee of IDR 7,500 will apply if the receiving bank is different from Bank Mandiri. International transfer fees will be adjusted according to the bank’s policy.

8. Additional Policies

• Service Changes: Customers may request service changes during the project, but additional fees may apply depending on the type of change requested.
• Account Credit: In some cases, we may offer account credit as an alternative to a refund. This credit can be used for other services at Mubarokah Digital.
• Maintenance Policy: Services that have been completed and approved by the customer will not be eligible for a refund unless a prior maintenance or repair agreement has been made.
• Delay Policy: If there is a delay from the customer in providing necessary materials or approvals, Mubarokah Digital is not responsible for project completion delays and no refunds will be given in relation to these delays.

If you have further questions regarding this refund policy, please contact us at [email protected].